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Knowing when to seek support can be challenging. Many people wait until they are in significant distress. Common signs include persistent sadness, anxiety, or difficulty coping with daily tasks. You may struggle with relationships or feel overwhelmed. You might also have a specific goal and want targeted support to achieve it. In reality there is no general best time to start counselling but it works best if you are motivated for things to be different. Why not book a free, no obligation, introduction call to explore if it's feels right for you.

No, counselling is for anyone looking to understand or change something about themselves, a situation, or their interactions. It can help with personal growth, emotional distress, relationship issues, life transitions, stress, anxiety, depression, or grief.

Yes, confidentiality is crucial in counselling. Liz and Rachel are bound by their governing bodies code of ethics. There are some legal and ethical exceptions, such as when there are concerns for your safety or others'. If we needed to go outside the confidentiality agreement we would work together to find the most helpful way possible to do this.

It's OK to express that. Liz and Rachel understand that everyone is different and needs different things from a counsellor. We are open and flexible. Open communication about any barriers can help reduce uncomfortable feelings and build a stronger connection. If you choose to see another therapist, we can help you identify what you need to feel more confident in your next choice.

Liz and Rachel both offer Single Session Therapy for when there is a specific goal in mind and targeted support around a particular issue or question. They also offer short term therapy and longer term ongoing support. ​ Together with your therapist you will work out an initial plan of how you would like to move forward together and have regular reviews so that you can feel comfortable and in control of how your sessions are moving forward. Sometimes people like to have Therapy breaks knowing they can come back to sessions at a later date which suits their needs and that's ok too. We work with your personal needs and preferences. How long therapy takes to work depends on different factors such as how motivated you are for change to happen and if you are able to action things outside of sessions. It also depends on the types and quantity of things you would like to work through within counselling. Even if you don't notice changes immediately small changes will be happening that will not be noticable as you move forwards.

Counselling is a collaborative process, and we know life happens. If you need to miss a session, inform your counselor in advance, and you can work together to reschedule. Consistency is helpful, but flexibility is also something we realise is important. We have a 48 hour cancellation policy where if you cancel over 48 hrs before your session we can reschedule the date and transfer the cost to the next date. If you cancel less than 48 hrs before your session or do not turn up to your session we will require full payment as it will be too short notice for us to fill that time slot. Please do get in touch if late cancellation is needed and we will try to work around your circumstances if we are able to.​

Initial sessions are about you and your counsellor building a trusting, supportive working connection together. Discussing confidentiality, and exploring your concerns, hopes and goals for counselling will happen in the very first session. ​ Often, people will come away from the first session feeling like they have been seen and heard, as well as having had a chance to talk about their experiences and struggles without being rushed or judged. As well as hopeful that the safe space they have in therapy can be what they need it to be.

Sometimes people feel so sad, anxious, or overwhelmed that the logical thinking part of the brain goes off line which means it can be really hard to find the words to explain thoughts and feelings and that is very common. However you are is ok, you can be yourself. We use various approaches to suit different needs. If you prefer questions to explore your thoughts and feelings, we can do that. If words don't seem to cover your feelings, we can use creative methods. Rachel and Liz are Integrative Counsellors, which means they use tools from different counselling styles to best support your needs and preferences.

Counselling costs vary based on the session type you want and the frequency of your sessions. We offer flexibility to meet your individual needs. For example, a Single Therapy Session can last up to 90 minutes and because it is 30 minutes longer than a standard 50 minute session it costs more costs more. Prices are available on the Booking Online page. Standard sessions can be short-term or long-term, with potential concessions. Contact us if you think you may qualify for a reduced fee. We also offer bi-weekly or monthly sessions to suit your budget.